A friendly year-end check-in with clients

So much value can come from a brief, reflective chat

A friendly year-end check-in with clients
Pattie Lovett-Reid

We all know how quickly this time of year fills up. Year-end reminders come around every year, and most of us have a familiar list in mind. Still, a friendly check-in with clients now can open the door to useful conversations while there’s time to sort through details.

The question I’ve found helpful is simple: “Is there anything you’re hoping to complete in your accounts before year-end, or any cash you expect to need early in the new year?” That gives clients a chance to raise something they may have been meaning to ask about.

Charitable giving is one area where a little lead time can matter. Some clients may be considering a donation from an investment account, or a gift of publicly traded securities. In-kind gifts can require coordination between the advisor, custodian, and charity, and the transfer must be completed for the gift to count in the intended tax year. Spouses and common-law partners may also be able to combine eligible donations and have one partner claim them. A quick conversation can help clients understand what’s involved and connect with their tax professional about their circumstances.

Year-end investment sales can also benefit from an early discussion. Most Canadian securities trades now settle one business day after the trade. This year, a trade placed by December 30 is scheduled to settle by December 31; a December 31 trade is scheduled to settle on January 4, 2027. For clients considering a sale to realize a gain or loss for 2026, it’s a good time to review the timing together and confirm the details for their account and security.

There can also be some confusion around registered contributions. RRSP contributions for the 2026 tax year can be made during the first 60 days of 2027, through March 1. A year-end conversation gives clients time to review their contribution room and decide whether a contribution fits their plan.

TFSA room is personal, and CRA records may not reflect recent transactions. A 2026 withdrawal is added back to contribution room on January 1, 2027, so clients considering replacing a withdrawal before then may want to check their available room first.

And then there are the practical details that are easy to overlook: a recent move, changed contact information, updated beneficiaries or banking details, a planned withdrawal or transfer, or a larger cash need in January.

None of this is new to us, and clients may not need to act on anything. But a short, personal check-in can help them bring forward what’s on their mind. It gives us a chance to talk through timing, identify next steps and help them feel prepared for the year ahead.

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